Customer service
Delivery and returns
Fees and lead times below are estimates. The final amount is shown before payment, based on your address and order contents.
| Zone | Lead time | Fee | Free delivery |
|---|---|---|---|
| Maroc | 24–48 h à Casablanca, 2 à 5 jours en province | 99 MAD | From 2.000 MAD |
| Europe (UE) | 4 à 7 jours ouvrés | 330 MAD | From 2.200 MAD |
| Royaume-Uni & Suisse | 5 à 8 jours ouvrés | 445 MAD | Not applicable |
| États-Unis & Canada | 5 à 10 jours ouvrés | 400 MAD | From 2.500 MAD |
| Émirats & Golfe | 3 à 5 jours ouvrés | 330 MAD | Not applicable |
| Afrique | 5 à 15 jours ouvrés | 300 MAD | From 2.500 MAD |
| Reste du monde | 7 à 15 jours ouvrés | 450 MAD | From 3.000 MAD |
Return conditions
A return request must be submitted from your customer account within 14 days of delivery. The piece must be returned complete, unused and in its original condition. Instructions and the return address are sent once the request is accepted.
Bespoke and personalised pieces
Pieces made to custom dimensions, embroidered or personalised cannot be returned for convenience. They remain covered in case of defect or non-conformity.