How can we help you?

Add the piece to your cart from its product page, choose the variant (full set, duvet cover, sheet…), then check out. At payment, enter your delivery details and pay by card via Stripe. You'll receive an email confirmation with your order reference. For a bespoke piece, use the quote configurator instead.

Card payment is secured via Stripe: your banking details never pass through our servers. For bespoke orders, a 50% deposit may be requested when ordering, with the balance paid before shipping.

Private individuals residing in Morocco are exempt from VAT. A 20% VAT applies to professionals, whether in Morocco or abroad, as well as to all international orders. The breakdown is shown clearly on your quote and at checkout.

Standard pieces leave the atelier within 3 to 5 business days. Two delivery options are available: Standard (3 to 5 days) and Express (24 to 48 hours). For bespoke pieces, add 15 to 20 business days of production time. We deliver across Morocco and internationally.

Sign in to your account, under "My orders": each order shows its status and reference. You'll also receive an email at every step. For a quote request, the reference starts with MCD- and you can share it with us on WhatsApp for a quick update.

Standard pieces can be returned within 14 days of receipt, unused and in their original packaging. From "My orders", open the relevant order and start a return request: we'll arrange collection and send you a return label. Bespoke and personalised pieces are only accepted back in case of a manufacturing defect (see the warranty).

From any product page, open the quote configurator: choose your format, indicate whether you want bespoke sizing or embroidery, then leave your details. You get an instant on-screen estimate and an email confirmation. Our atelier gets back to you within 24 to 48 business hours with the final quote.

Allow 15 to 20 business days of production after your quote is confirmed and the deposit received, versus 3 to 5 days for a standard piece. Dimensions, colours, embroidery and initials can be customised across the whole catalogue; enter your dimensions in centimetres in the quote configurator.

Measure your mattress in centimetres: length, width and thickness. For a duvet cover, allow an overhang of about 20 cm on each side of the bed. Enter these measurements in the quote configurator, or send them to us on WhatsApp: we'll confirm the ideal dimensions before production starts.

Wash at 30°C on a delicate cycle, without bleach or fabric softener, dry gently and iron on the reverse to preserve the embroidery. Our detailed care guide, available in the Care section, covers the right gestures material by material.

Our pieces are made from Egyptian cotton, cotton sateen and washed linen, chosen for how well they hold up over time. Embroidery is done on precision machines in our Casablanca atelier, and every piece undergoes a manual quality check before shipping.

No, you can request a quote and pay for an order without an account. Creating one, however, lets you find your orders and quotes again, save your favourites, track your support tickets and save time on future purchases.

On the sign-in page, click "Forgot password" and enter your email: you'll receive a reset link, valid once and for a limited time. If the email doesn't arrive, check your spam folder before trying again.

Write to us at morocco.chic.design@gmail.com from your account's email address: we delete your data within 30 days, except for accounting records which we're legally required to keep for 10 years. Details are in our privacy policy.

We work with riads, hotels, guest houses and interior architects. Visit the Professionals page to present your project via the B2B form: we'll get back to you with pricing tailored to your volume and frequency. An ambassador programme also exists for advocates.

Yes, for riads, hotels, guest houses and interior architects. Terms depend on volume and frequency. Go through the Professionals page or request a quote and tick "Professional": we'll get back to you with tailored pricing.